How To Order From Us

We know your time is valuable. Therefore we strive to make ordering from us quick and efficient. You can place orders with us either by calling 1-833-BUY-VEGA or by ordering directly through our website.

How to order from our print catalog:

Call us at 1-833-BUY-VEGA to place an order. Our Nova Scotia based customer service representatives are availble M - F from 9am to 5pm AST (EST +1) excluding any provincial or national holidays. When calling, please have ready all pertinent information to transact: your name, phone number, email address, billing address, shipping address and a list of article numbers from the catalog that you'd like to purchase.

How to order from our website:

If you haven't already, please create a new customer account on our website here. After creating an account, simply add products to your shopping cart and then proceed through the checkout steps. During the checkout process you'll have the ability to add separate shipping and billing addresses. You can also save your credit card for future orders.

Business Accounts: How to order from our website:

Our website supports the creation of Business Accounts for business customers that require multiple buyers to purchase from one account. For example, a hotel might have 3 separate department managers responsible for purchasing: a housekeeping, food and beverage, and operations manager that purchases different products for their department. Our website supports Business Accounts with multiple teams, and different levels of account accessibility for each member.

In addition, we support purchasing on account with NET-30 credit terms upon approval, and our business customers can create and request quote pricing for high value purchases.

Business Accounts: Requisition Lists

After creating an account, to save time on future orders you can create requisition lists of frequently purchased items. Add items you purchase on a regular basis to a requisition list, and then simply log into your account, visit your requisitions page, and quickly add items from your requisition list to your cart. To create a requisition list, you must have a user account. After logging into your new account, visit any product page and click the "Add to Requisition List" button.

Information about Product Availability

The entire VEGA catalog encompasses over 40,000 products for hospitality businesses. Here in Canada, we stock several thousand SKUs in bulk quantities for the Canadian market. In the event that you see something that we don't have in stock, please contact us and we'll make arrangements for you to purchase that product from our supplier in Germany.

Information about Stock Status

Products are constantly flowing through our warehouse and the availability of stock changes from one day to the next. Our website supports backordering products in the event that we do not have enough stock on hand. You can shop in confidence knowing that any item purchased that is not available will be backordered and shipped to you as soon as it arrives and has been processed by our staff. We will notify you immediately if that is not the case, and provide you with a full refund.